- Who sets the price for my items? Inhalt auf/zu
Items are listed at our auctions with two “prices”. The first is the estimated value determined by Auctionata’s experts. This is the price that, according to our experts, a professional dealer would expect for the item.
The starting price is the minimum first bid that will be accepted for a lot at auction. It’s usually significantly less than the estimated value.
Both prices are set by Auctionata and stated in the consignment contract for the item.
- Are there any hidden fees? Inhalt auf/zu
No, there are no hidden charges at Auctionata. You’ll find a full overview of seller’s charges in our overview of fees.
Valuation of your property through Auctionata never incurs any obligation on your part. You can have up to five items valued per year free of charge. Only when you decide to sell an item and return the signed consignment contract to us do you commit to selling it.
- How are my items sent to the buyer? Who is responsible for shipping? Inhalt auf/zu
Auctionata provides a full range of services that goes beyond sale at auction. We are happy to take complete responsibility for organising packing, freight or shipping of your items to the buyer.
- When will I receive payment? Inhalt auf/zu
Auctionata transfers payment to you six weeks following the end of the auction or the sale of your item in our online shop, provided the buyer’s payment has been processed and no items purchased in the online shop have been returned.
- If Auctionata values my item, am I obliged to sell it? Inhalt auf/zu
No. Valuation of your property through Auctionata does not incur any obligation on your part. Of course, we’ll be delighted if you do decide to entrust us with the sale of your property. If you decide to sell with us, we’ll draw up a contract for the consignment
of your item. Only when you sign this contract do you agree to Auctionata placing your item for sale at auction.
- Will Auctionata disclose my personal details? Inhalt auf/zu
- Where is Auctionata and who runs it? Inhalt auf/zu
Auctionata is a company with headquarters in Berlin and offices in New York, London, Rome and Zurich. Our network of experts is responsible for valuing items from potential sellers, advising buyers and sellers, and curating our Shop. Our marketing department publicises the auctions and also publishes our auction catalogues. Our auctioneers conduct all our live auctions, and we also have a shipping department dedicated to handling fees and delivery of all items purchased at auction.
Would you like to know more about the people behind Auctionata? Meet our team.
- What are the advantages of selling on Auctionata? Inhalt auf/zu
There are many advantages to selling on Auctionata that you simply won’t find anywhere else. We provide access to an extensive network of international experts who will value your property for free. As a seller on Auctionata, you have a full range of services available to you. As well as providing descriptions of your items and listing them at auction, we also provide professional photography if required; handle payment processing; and organise shipping and delivery of items purchased at our auctions or from our shop. All this is in addition to bringing sellers and buyers the best possible prices at auction.
- Are my private details safe on Auctionata? Inhalt auf/zu
- Is there a charge for Auctionata's photography service? Inhalt auf/zu
Yes. We provide a professional, mobile photography service at an additional charge. This service is, of course, optional. Our professional photographers will even visit you at home. They provide high-quality images of your property from the best perspective,
to give it the best possible showcase in the auction catalogue.
- How can I sell items with Auctionata? Inhalt auf/zu
Whether it’s a single item or an entire collection, if you have property you’d like to sell on Auctionata – or you’d like to find out if your property is suitable for auction – simply contact us to request a valuation. Fill out our valuation request form online, providing a description of your item(s). You can also upload photos to make it easier for us to carry out our initial evaluation. Valuation request form
You can also contact us by phone on +49 30 98320222. We’re available Monday to Friday from 9am-6pm CET. Alternatively, you can request a free callback. Contact form
If your item is suitable for auction, we’ll carry out a careful appraisal to determine its value. If you would like us to value your item, either send it to us or request a home visit from one of our experts. We have a global network of experts who are specialists in numerous fields. As soon as we receive sufficient information about your item, we can carry out a valuation.
When you send your property for valuation by our experts, your first five requests are free, with no obligation to you. Note that costs can be incurred at the valuation stage if our experts have to travel to view an item. Even after we’ve valued your items, you’re under no obligation to sell them. If you wish to list a suitable item for sale at our auctions or in our online shop, we’ll provide you with a contract for the consignment of your item. In addition to contractual terms, it states the starting price and estimated value for the item. If you wish, we can also provide high-quality professional photography to showcase your items.
Your items will then be listed at our next auction or placed on sale in our online shop. You’ll find items from a variety of categories listed at our regular auctions at 6pm CET (Central European Time) on Auctionata.com.
Our auctions are conducted by state-certified, licensed auctioneers with international experience. Auctionata transfers payment to you six weeks following the end of the auction or the sale of your item in our online shop, provided the buyer’s payment has been processed and purchases from the online shop have not been cancelled. We organise shipping and delivery of your property to the buyer, so you don’t have to worry about arranging transport for fragile or difficult items.
If your item does not sell at auction, two possibilities are open to you. You can either decide to re-list your property in an upcoming auction, or place it on sale in our online shop. Items in our online shop are for immediate sale at a fixed price. However, depending on market conditions, prices in our online shop can be lower than the prices that items could fetch at auction.
- Who carries out my valuation? Inhalt auf/zu
First of all, your valuation request will be processed by the Auctionata team. You’ll be assigned a designated contact person who may contact you with further questions about your property. As soon as we receive sufficient information about your item, we can
carry out a valuation. Then we identify one or more experts from our international network who are qualified to handle your request. This is how we provide you with careful, accurate valuations.
- What is a consignment contract? What does it contain? Inhalt auf/zu
If you want to sell an item on Auctionata, you normally hand your property over to us to be listed at auction or placed in our online shop. Auctionata then assumes responsibility for insurance and liability of all items. In order to do this, we draw up a consignment contract for you to sign and return to us.
As well as contractual terms, your consignment contract also states the estimated value and starting price for your item.
- How much commission will I pay? Inhalt auf/zu
You’ll find all information about fees in our overview.
- What's the difference between selling at auction and in the Shop? Inhalt auf/zu
At Auctionata, you can choose to sell your items either at auction or in our online shop.
As a rule, you can expect your items to sell for a higher price at auction. However, there is of course no guarantee that people will bid.
Items placed on sale in our online shop have a fixed price, set by our experts in consultation with you.
- Can't find the answer to your question here? Inhalt auf/zu
If you have any further questions, please get in touch with us by phone or email. Our customer service team will be happy to answer your questions and make the process of selling with Auctionata as easy and rewarding as possible.
Email us at email@example.com or call us at +49 30 98320222. We are available by phone Monday through Friday from 9am to 6pm CET.
- How long does it take to value items? Inhalt auf/zu
If you send us a valuation request during the week, our team will respond by phone or email within 24 hours. As soon as we receive sufficient information on your item, we can carry out the valuation.
The time it takes for our experts to provide an accurate valuation of your item depends on many factors, including the nature of the item and whether you send it to us or our experts visit you. As a rule, the entire process from valuation of an item to sale at auction and receipt of payment takes under 60 days.
- What can I sell on Auctionata? Inhalt auf/zu
With Auctionata you can sell all kinds of unique or collectible items, goods and even entire collections. We also handle valuation of inheritance and estates – and we don’t just cherry-pick the big finds. Our extensive network of international experts is qualified to handle any item of value.
There’s no item of value our experts can’t provide an accurate estimate for – whether it’s a diamond ring, a work of art, a piece of furniture, a teddy bear or a rare stamp.
Valuation request form
- What is a Valuation ID and where can I find it? Inhalt auf/zu
Every valuation request is assigned a unique number called a valuation ID. You receive your valuation ID when you complete our online valuation request form. It’s also included in the email we send you to confirm your request. You can use your valuation ID and your email address to receive an update on your requests online at any time.
If you lose your valuation ID, please contact customer service on +49 30 98320222. We are available by phone Monday through Friday, from 9am to 6pm CET.