FAQ

Here you’ll find answers to all your questions about Auctionata. If you can’t find what you’re looking for here, you can always get in touch with us directly.
Who sets the price for my items? Inhalt auf/zu

Items are listed at our auctions with two “prices”. The first is the estimated value determined by Auctionata’s experts. This is the price that, according to our experts, a professional dealer would expect for the item.

The starting price is the minimum first bid that will be accepted for a lot at auction. It’s usually significantly less than the estimated value.

Both prices are set by Auctionata and stated in the consignment contract for the item.

Are there any hidden fees? Inhalt auf/zu

No, there are no hidden charges at Auctionata. You’ll find a full overview of seller’s charges in our overview of fees.

Valuation of your property through Auctionata never incurs any obligation on your part. You can have up to five items valued per year free of charge. Only when you decide to sell an item and return the signed consignment contract to us do you commit to selling it.

How are my items sent to the buyer? Who is responsible for shipping? Inhalt auf/zu

Auctionata provides a full range of services that goes beyond sale at auction. We are happy to take complete responsibility for organising packing, freight or shipping of your items to the buyer.

When will I receive payment? Inhalt auf/zu

Auctionata transfers payment to you six weeks following the end of the auction or the sale of your item in our online shop, provided the buyer’s payment has been processed and no items purchased in the online shop have been returned.

If Auctionata values my item, am I obliged to sell it? Inhalt auf/zu

No. Valuation of your property through Auctionata does not incur any obligation on your part. Of course, we’ll be delighted if you do decide to entrust us with the sale of your property. If you decide to sell with us, we’ll draw up a contract for the consignment of your item. Only when you sign this contract do you agree to Auctionata placing your item for sale at auction.

Will Auctionata disclose my personal details? Inhalt auf/zu

Auctionata places the highest value on absolute confidentiality and adheres to traditional auction practice in this respect. Your details are safe with us and will not be disclosed to third parties as a matter of principle. Because our auctions are organised and run by Auctionata, you do not appear as the seller and do not have to handle enquiries from potential buyers. Selling online on Auctionata is highly convenient and requires virtually no effort on your part. Read more about this subject in our privacy policy.

Where is Auctionata and who runs it? Inhalt auf/zu

Auctionata is a company with headquarters in Berlin and offices in New York, London, Rome and Zurich. Our network of experts is responsible for valuing items from potential sellers, advising buyers and sellers, and curating our Shop. Our marketing department publicises the auctions and also publishes our auction catalogues. Our auctioneers conduct all our live auctions, and we also have a shipping department dedicated to handling fees and delivery of all items purchased at auction.

Would you like to know more about the people behind Auctionata? Meet our team.

What are the advantages of selling on Auctionata? Inhalt auf/zu

There are many advantages to selling on Auctionata that you simply won’t find anywhere else. We provide access to an extensive network of international experts who will value your property for free. As a seller on Auctionata, you have a full range of services available to you. As well as providing descriptions of your items and listing them at auction, we also provide professional photography if required; handle payment processing; and organise shipping and delivery of items purchased at our auctions or from our shop. All this is in addition to bringing sellers and buyers the best possible prices at auction.

Are my private details safe on Auctionata? Inhalt auf/zu

Auctionata places the highest value on confidentiality and adheres to classic auction practice in this respect. Your details are securely handled and will not be disclosed to third parties as a matter of principle. Your details are never visible to any other users of our website. You can read more about this topic in our privacy policy.

Is there a charge for Auctionata's photography service? Inhalt auf/zu

Yes. We provide a professional, mobile photography service at an additional charge. This service is, of course, optional. Our professional photographers will even visit you at home. They provide high-quality images of your property from the best perspective, to give it the best possible showcase in the auction catalogue.

How can I sell items with Auctionata? Inhalt auf/zu

Whether it’s a single item or an entire collection, if you have property you’d like to sell on Auctionata – or you’d like to find out if your property is suitable for auction – simply contact us to request a valuation. Fill out our valuation request form online, providing a description of your item(s). You can also upload photos to make it easier for us to carry out our initial evaluation. Valuation request form

You can also contact us by phone on +49 30 98320222. We’re available Monday to Friday from 9am-6pm CET. Alternatively, you can request a free callback. Contact form

If your item is suitable for auction, we’ll carry out a careful appraisal to determine its value. If you would like us to value your item, either send it to us or request a home visit from one of our experts. We have a global network of experts who are specialists in numerous fields. As soon as we receive sufficient information about your item, we can carry out a valuation.

When you send your property for valuation by our experts, your first five requests are free, with no obligation to you. Note that costs can be incurred at the valuation stage if our experts have to travel to view an item. Even after we’ve valued your items, you’re under no obligation to sell them. If you wish to list a suitable item for sale at our auctions or in our online shop, we’ll provide you with a contract for the consignment of your item. In addition to contractual terms, it states the starting price and estimated value for the item. If you wish, we can also provide high-quality professional photography to showcase your items.

Your items will then be listed at our next auction or placed on sale in our online shop. You’ll find items from a variety of categories listed at our regular auctions at 6pm CET (Central European Time) on Auctionata.com.

Our auctions are conducted by state-certified, licensed auctioneers with international experience. Auctionata transfers payment to you six weeks following the end of the auction or the sale of your item in our online shop, provided the buyer’s payment has been processed and purchases from the online shop have not been cancelled. We organise shipping and delivery of your property to the buyer, so you don’t have to worry about arranging transport for fragile or difficult items.

If your item does not sell at auction, two possibilities are open to you. You can either decide to re-list your property in an upcoming auction, or place it on sale in our online shop. Items in our online shop are for immediate sale at a fixed price. However, depending on market conditions, prices in our online shop can be lower than the prices that items could fetch at auction.

Who carries out my valuation? Inhalt auf/zu

First of all, your valuation request will be processed by the Auctionata team. You’ll be assigned a designated contact person who may contact you with further questions about your property. As soon as we receive sufficient information about your item, we can carry out a valuation. Then we identify one or more experts from our international network who are qualified to handle your request. This is how we provide you with careful, accurate valuations.

What is a consignment contract? What does it contain? Inhalt auf/zu

If you want to sell an item on Auctionata, you normally hand your property over to us to be listed at auction or placed in our online shop. Auctionata then assumes responsibility for insurance and liability of all items. In order to do this, we draw up a consignment contract for you to sign and return to us.

As well as contractual terms, your consignment contract also states the estimated value and starting price for your item.

How much commission will I pay? Inhalt auf/zu

You’ll find all information about fees in our overview.

What's the difference between selling at auction and in the Shop? Inhalt auf/zu

At Auctionata, you can choose to sell your items either at auction or in our online shop.

As a rule, you can expect your items to sell for a higher price at auction. However, there is of course no guarantee that people will bid.

Items placed on sale in our online shop have a fixed price, set by our experts in consultation with you.

Can't find the answer to your question here? Inhalt auf/zu

If you have any further questions, please get in touch with us by phone or email. Our customer service team will be happy to answer your questions and make the process of selling with Auctionata as easy and rewarding as possible.

Email us at info@auctionata.com or call us at +49 30 98320222. We are available by phone Monday through Friday from 9am to 6pm CET.

How long does it take to value items? Inhalt auf/zu

If you send us a valuation request during the week, our team will respond by phone or email within 24 hours. As soon as we receive sufficient information on your item, we can carry out the valuation.

The time it takes for our experts to provide an accurate valuation of your item depends on many factors, including the nature of the item and whether you send it to us or our experts visit you. As a rule, the entire process from valuation of an item to sale at auction and receipt of payment takes under 60 days.

What can I sell on Auctionata? Inhalt auf/zu

With Auctionata you can sell all kinds of unique or collectible items, goods and even entire collections. We also handle valuation of inheritance and estates – and we don’t just cherry-pick the big finds. Our extensive network of international experts is qualified to handle any item of value.

There’s no item of value our experts can’t provide an accurate estimate for – whether it’s a diamond ring, a work of art, a piece of furniture, a teddy bear or a rare stamp.

Valuation request form

What is a Valuation ID and where can I find it? Inhalt auf/zu

Every valuation request is assigned a unique number called a valuation ID. You receive your valuation ID when you complete our online valuation request form. It’s also included in the email we send you to confirm your request. You can use your valuation ID and your email address to receive an update on your requests online at any time.

If you lose your valuation ID, please contact customer service on +49 30 98320222. We are available by phone Monday through Friday, from 9am to 6pm CET.

How do I buy on Auctionata? Inhalt auf/zu

In order to buy items on Auctionata, your personal details (such as your name, phone number and address) need to be verified by us. Once you are verified, you can enter the online auction room and bid on items. If you make the highest bid the auctioneer accepts on an item, you commit to purchasing it.

Auctionata also offers buyers the chance to purchase items without bidding at auction. Our online shop contains a wide range of items specially selected by our experts. The prices in our online shop are fair and firm.

Why do I need to be verified for the online auction room? Inhalt auf/zu

Auctionata places the highest value on absolute confidentiality and adheres to traditional auction practice in this respect. Every bid in our auctions is binding; the bidder has to be absolutely committed to buying the item. That’s why it’s important every bidder in our online auction is registered and verified.

What personal details are used for verification? Inhalt auf/zu

During our verification process, we check the details you provided (such as your name, address and phone number). We can either verify your identity by post, phone or credit card. By post, we send you a letter containing a security number you need to enter online. Over the phone, we can verify your identity instantly: a member of our customer service team will call you to check your details are correct. By credit card, we can also verify your details instantly online.

Are my personal details safe with Auctionata? Inhalt auf/zu

Auctionata places the greatest importance on absolute confidentiality and adheres, in this respect, to classic auction practices. Your personal data will not be disclosed to third parties as a matter of principle and is never visible to any other users of our website. You can read more about this topic in our privacy policy.

Can other people see what I buy on Auctionata? Inhalt auf/zu

The highest bidder who wins an item is only visible to bidders present in the online auction room. You can decide how you wish to be identified as a bidder in the online auction room. You can use your real name, just your first name or initials. If desired, your name can also be anonymized.

Who sets the price of items for sale? Inhalt auf/zu

The price of all items listed at auction or in the online shop on Auctionata is based on our experts’ valuation. The estimated price is the price that, according to our experts, a professional dealer would expect for the item.

The starting price is the minimum first bid that will be accepted for a lot at auction. It’s usually significantly less than the estimated value. This provides the opportunity for buyers to start bidding on items at attractive prices.

How are purchased items delivered? Inhalt auf/zu

Auctionata takes care of secure shipping and delivery of all purchases. With our logistics partners and experienced team, there’s no item – however large, heavy, small or delicate – that we can’t send safely.

How much does delivery cost? Inhalt auf/zu

You’ll find all information about our charges in our overview of fees.

What is buyer's premium? Inhalt auf/zu

The buyer’s premium is a charge paid to Auctionata by the buyer to cover the cost of our auctions. The fee amounts to 29.75% of the winning bid (including VAT) for auctions in Berlin and 25% for auctions in New York.The buyer’s premium amounts to 23.8 % (including VAT) of the winning bid for classic cars.

The buyer’s premium for items on sale in our shop is already included in the stated price.

What is the contribution to the Resale Royalty Right? Inhalt auf/zu

What is the resale rights tax?

With respect to the collection of the resale rights tax for the sale of an original work of art or photography prior to 70 years having lapsed since the death of their creator the following applies (as of 01/01/2015):

In respect of goods from Berlin:
Therefore, Auctionata charges when purchasing a good – if a protection as an original work of art or photography is given – an additional amount which is calculated according to Section 26 (2) German Copyright Act (UrhG) and which does not exceed the amount of EUR12,500.

The sales price for a good stated in the Online Shop contains – if a protection as an original work of art or photography is given – a partial amount calculated according to Section 26 (2) German Copyright Act (UrhG) and which does not exceed the amount of EUR12,500.

Auctionata charges in case of a sale of a good at auction – if a protection as an original work of art or photography is given –an additional amount calculated according to Section 26 (2) German Copyright Act (UrhG) and which does not exceed the amount of EUR12,500.

You will find more information with respect to the concrete amount of the resale rights tax here. Auctionata pays the resale rights tax for the seller to the collecting society VG Bild Kunst.

For items from New York:
Resale right is never paid by the buyer in the US. It is handled by the seller and not relevant to the buyer.

Can I collect an item I have purchased in person? Inhalt auf/zu

Yes. If you wish, you may arrange to personally pick up your item. Please contact us to arrange this.

For items purchased from our auctions or online shop in New York, email us at usinfo@auctionata.com or call us at 1 (855) 275-2242. We are available by phone Monday through Friday, from 9am to 6pm ET.

For items purchased from our auctions or online shop in Berlin, email us at info@auctionata.com or call us at +49 30 610 80 61 67. We are available by phone Monday through Friday, from 9am to 6pm CET.

How do I pay on Auctionata? Inhalt auf/zu

The purchase price is to be paid in advance. The customer must pay the purchase price immediately upon receipt of the invoice in PDF format. Payment on delivery is excluded. The customer may effect payment by bank transfer, PayPal or credit card (the credit card account will be debited on the following day after the ordering). Auctionata shall not charge any fees for this.

What happens if I don't like an item I buy? Inhalt auf/zu

All bids entered in our auctions in Berlin are binding. Bidding on Auctionata is carried out according to the law, which states that buyers who purchase at auction are excluded from the right to withdraw that applies to other remote sales channels. As a result, we do not give right of withdrawal once a buyer has committed to purchasing an item at auction. In addition, this cannot be rectified with the seller, who has no influence on entered and accepted bids.

Bids placed in any auction in New York are always binding. We therefore accept no cancellations or returns when an item has been won at auction. This policy exists primarily to protect the seller, who must be able to rely on the legitimacy of bids placed at auction.

Buyers who purchase from our shop have the right to a cancellation period of 14 days. You can cancel your contract in writing (e.g. by post, fax or email) without reason within 14 days. If your item has been delivered but you still wish to cancel your purchase, you may do so by returning the item within 14 days after receiving it.

Further information can be found in our terms and conditions.

How can I be certain an item is authentic? Inhalt auf/zu

Auctionata’s experts are in charge of carefully handling all valuation requests, examining items, and determining their quality and value. This is how Auctionata guarantees that items listed for sale with us are of high quality.