8. Revocation Instruction
Right of withdrawal by consumers
Buyers who are consumers in accordance with § 13 BGB have the right to withdraw from the contract within fourteen days without providing any reasons.
The withdrawal period is fourteen days starting with the day on which you or a third party authorized by you, which is not the freight forwarder, has taken possession of the goods.
To exercise your right of withdrawal, you must inform us (Auctionata AG, Franklinstr. 13, 10587 Berlin, email:firstname.lastname@example.org, fax: +49 30 202 39 21 69, phone: +49 30 610 80 61 10) through a clear declaration (e.g. by a letter sent by mail, fax or email) about your decision to cancel this contract. You may use the attached withdrawal form sample. which, however is not mandatory.
To keep the withdrawal end-date it is adequate if you send the notice about the exercise of the right of withdrawal (“Withdrawal Declaration”) before the expiration of the withdrawal period.
Consequences of the withdrawal
If you cancel the contract by a Withdrawal Declaration, then we have to reimburse all payments that we received from you, including the delivery costs (with the exception of the additional costs, which were generated because you chose a different type of delivery than the one offered by us as the most favorable standard delivery) immediately and at the latest within fourteen days starting with the day at which the Withdrawal Declaration of this contract was received by us. We will use the same instrument of payment for this reimbursement, which you used for the original transaction, except if a different agreement was established with you; under no circumstances will we charge you for this reimbursement.
We can refuse the reimbursement until we received the returned good or until you provided evidence that you sent the goods back, depending which is the earlier date.
You must return or transfer the goods to us immediately and in any case within fourteen days starting with the day at which you inform us about the withdrawal of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You must accept the direct costs for the return shipment of the goods. The costs will be estimated depending on the type and size of the object based on the amounts listed in the fee overview for packing and shipment costs.
You are only responsible for a possible value loss of the goods if this value loss is based on the handling by you that is not required for the inspection of the condition, characteristics and functionality of the goods.
End of the Withdrawal Information
Sample withdrawal form
(if you want to cancel a contract, please complete this form and send it back to us).
- To: Auctionata AG, Franklinstr. 13, 10587 Berlin, email: email@example.com, fax: +49 30 202 39 21 69, phone: +49 30 610 80 61 10
- I/we (*) herewith cancel the contract established by me/us (*) about the sales of the following goods
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for hard copy message)
(*) Delete where applicable